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Home AVOXI Feature Configuration Feature Configuration Managing Teams Understanding and Managing Your Agent Status Understanding User Roles Creating Teams Deleting Teams See all 16 questions Call Groups Creating Call Groups in Genius Adding/Removing Users From Call Groups in Genius Editing Call Groups in Genius Deleting a Call Group in Genius See all 5 questions Customizing Your Contact Center Friendly Names for Phone Numbers AVOXI and Citrix XenDesktop 7.11+ Inbound Call Recording in AVOXI (Numbers) Outbound and Internal Call Recording See all 6 questions Configuring AVOXI FAQ's How do I setup Bring Your Own Carrier (BYOC) with AVOXI? Setup your headset on Windows and Mac SIP Protocol UDP, TCP and TLS Forwarding to SIP FAQ's See all 7 questions SMS Business Texting Cancel or Adjust SMS plan Updating an SMS Forwarding Email Viewing SMS Logs in the AVOXI Platform SMS Message Security See all 7 questions Queue Waiting How Queue Callback Works Enabling and Disable Queue Callback Feature Managing Callback Requests Queue Callback Default Prompts See all 7 questions Virtual Attendant (IVR) Creating Virtual Attendants (IVR) Deleting a Virtual Attendant Correct Format for Audio Files in AVOXI Voicemail Setup Voicemail on an AVOXI User Extension Setting up Voicemail on a Number Update an Existing Voicemail on your AVOXI Number SIP URI's & Trunking SIP Forwarding and Trunking Overview Managing SIP URIs in AVOXI Genius (Inbound Forwarding) Managing SIP Trunks in AVOXI Genius (Outbound Termination / Making Calls) AVOXI - Twilio Call Routing (SIP Configuration) See all 11 questions System and Network Best Practices Adjusting Security Control Settings for PCI Compliance Secure Real-time Transport Protocol (SRTP) SIP Protocol UDP, TCP and TLS Basic Practices for Remote Agents See all 7 questions Call Insights (MOS) Managing your Call Insights (MOS) Free Trial Call Quality Insight Metrics Call Insights Charges and Billing Example AVOXI Mobile App AVOXI Mobile App ~ Now Here! Mobile App User Guide Making and Receiving Calls with the Mobile App Mobile App Installation (Android) See all 6 questions Flow Builder AVOXI Flow Builder Overview Flow Builder Terminology Manage Flows Duplicate Flow See all 19 questions AVOXI Alerts AVOXI Alerts Overview Configuring AVOXI Alerts Viewing AVOXI Alerts Single Sign On (SSO) Single Sign On within Genius Setting up Single Sign On with Microsoft Entra ID (formerly Azure Active Directory) Setting up Single Sign On with Google SSO Setting up Single Sign On via SAML See all 6 questions Virtual Numbers Genius Data Center By default Virtual numbers are delivered in Preselected Data Centers.
