Viewing SMS Logs in AVOXI Genius

All SMS messages made through AVOXI Genius can be viewed at a number level under the "Messaging" tab and Logs section of your Genius platform.  This gives you the ability to view your inbound and outbound messages, charges, and filter by date range. 

Use the below guide to access your Message Logs:

  • Once you have logged into your account
  • Select the "Numbers" section located on the left-hand sidebar
  • On the "Numbers page" select the phone line/number on which you wish to view your message logs
  • You will now be redirected to the "Numbers" profile page.  
  • Select the number (example highlighted in red below) you wish to view your "SMS Logs" on.
  • Select the "Messaging" tab and then click the "Logs" section.


Genius Tips:

  • Messages with more than 160 characters will be broken into two or more messages (example: 400 character message is 3 messages (160+160+80)
  • Inbound messages and outbound responses are charged as two individual messages
  • If your number is receiving spam SMS messages please contact our support team who will assist by adding the sender's number to a blocked list to ensure you no longer receive a text or phone calls from that specific number. 

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Updated:

October 6th, 2020

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

620389

Page Views:

433

Tags:

message logs, sms logs, messaging logs, sms messages

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