With the ever-changing business world, we strive to support our customer's agents regardless if they are based in the office or working remotely. Please follow the below guides to ensure your computer, headset, and AVOXI online platform is set up correctly.
- Are you using a preferred browser?
- What are the minimum requirements to use AVOXI?
- Are you using the latest version of Google Chrome?
- Are you logged into Genius on more than one browser tab?
- Have you allowed access to your microphone and notification on your Chrome browser setting?
- Have you cleared your cache and cookies?
- Have you refreshed your browser?
- Have you performed a hard refresh by holding down the Shift key and pressing the Refresh button on your browser?
- Have you logged out and logged back into your Genius account?
- Have you tried logging into your Genius account using another laptop or desktop?
- Are you using a desktop or laptop?
- Do you have an internet connection? (Are you able to open another browser tab to a different website?)
- Are you using a VPN or a shared server/Remote Desktop such as Citrix, Microsoft, etc to access Chrome? (Please contact your internal IT Support).
- Are you experiencing issues with your webphone, if so please refer to our Webphone and Audio Troubleshooting guide?
- How to collect your call logs?
