The Queue Callback feature is only available to Enterprise License holders; an Admin/Supervisor can upgrade licenses anytime.
The Queue Callback feature is only available to Enterprise License holders, use our easy to follow guide to upgrade.
The queue callback feature helps agents manage queue call volume during peak times, improves the customer experience by removing long wait times on the line, and reduces calling costs.
When enabled the Queue Callback feature will automatically use the below default prompts: Callback Request Prompt This is the prompt callers will hear when calling into your business.
Administrators can record or upload custom callback requests, confirmation messages, and agent alert prompts which can be defined/configured at a team level.
Admins/Supervisors can filter and monitor Queue Callbacks using the Team Activity Dashboard and the Company Activity Dashboard.
Do I need a license for Queue Callback? Yes.