Mobile App Installation (Android)

Use the following steps when installing the AVOXI Mobile App on an Android device. Please note that these steps may differ based on the device you are using.

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Note

Some countries have restrictions in place that prevent users from installing and using the AVOXI mobile app in its original form. If you are located in China or another restricted area, please use the following instructions.

Accessing the AVOXI Mobile App from a Restricted Area


  1. Search for ‘AVOXI’ in the app store. Install the app.
  2. You will land on the login screen when you first open the app. Log in using either login option.
    1. Enter your username and password.
    2. Or use the QR Code. To find the QR code, log in on the web browser and navigate to My Account > Mobile QR Code
  3. Once logged in, you will need to grant the application permission to access your device:
    • Microphone access: necessary to make and receive phone calls
    • Phone permission: allows the app to work in addition to the GSM calls on your device
    • Ignore battery optimization: battery optimization can interfere with the app’s push notifications. Please note this option is not available on all devices.
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      Alert!

      If you are experiencing issues with calls not coming through while your device is asleep or while the AVOXI app is running in the background, this may be the result of your device's battery optimization settings. 

      Troubleshooting steps:

      1. Ensure that you do not have any battery-saving apps installed on your device.
      2. Check the battery optimization settings for your respective device and adjust accordingly. (Note: Not all devices have this option.)
      3. Third-party app: [Don't kill my app!](https://dontkillmyapp.com/)
        • Select your device.
        • Follow the given instructions.
    • Full-screen incoming calls: choose between a notification banner or a full-screen notification when receiving calls

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Updated:

December 2nd, 2022

Author:

Kay Senior

Updated By:

Kay Senior

KB ID:

1548606

Page Views:

232

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