Setup Voicemail on an AVOXI User Extension

Enjoy unlimited voicemail storage and easily manage and download your "Voicemail" on a user/extension at any time via your AVOXI online portal. 

  • Select the voicemail icon  in the top right-hand corner.
  • From there, you will be taken to your Accounts and Preferences overview.

  • On this page, simply scroll down to the “test” section located at the bottom. 
    Genius Tip: Push the Play button to listen to your current voicemail and follow the instructions below.

  • To edit your voicemail, select the three dots and then Edit Voicemail Greeting
  • Here you can name your voicemail, choose your greeting, set a pin number, and select an email address for your voicemails to be routed to. 

  • For your voicemail greeting you have three different options:

  1. Pick from Library
    • Choose one of our preloaded recordings by selecting the dropdown arrow
    • Select Save Voicemail
    • Genius Tip: You are able to preview and download audio files you uploaded by clicking the Play and Download button next to your selection
  2. Record Voicemail Greeting
    • Record your own personal greeting. 
    • Select the record button to start recording. 
    • Once finished, select the stop buttonYou can playback your recording by selecting the play button .
    • If you’re happy with the recording select Save Audio and then Save Voicemail.
  3. Upload a File
    • Upload a file your company already has by simply dragging and dropping the file or selecting upload 
    • Then make sure to select Save Voicemail
    • Genius Tip: Make sure your audio files are saved as .wav and delete any spaces or special characters from the file's name.

Note: It is not yet possible to delete voicemail prompts created using the Admin interface. If you wish to delete prompts that are no longer needed please email our support team at

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June 25th, 2021


Louise Ross

Updated By:

Louise Ross



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