As an Admin you can add users to your account and use the below guide to get started.
Agent Users with unrestricted access to their profile, voicemail management, softphone functionality (including access to update call recording), and call group and queue membership.
If you need to update a user’s information, including their role, license type, email, etc.
AVOXI balances quality and budget while delivering contact center capabilities unavailable from outdated legacy systems.
AVOXI users that wish to make/receive calls using the AVOXI webphone require Licenses.
Once you’ve purchased your licenses and added your users , it’s time to assign those licenses to your users.
You can unassign a license to an agent/user as an Admin anytime.
The outbound caller ID feature displays a specific phone number to a call recipient.
The Company Default outbound caller ID is the default outbound caller ID number for all agents in the AVOXI application.
Role-based access control (RBAC) restricts access to the AVOXI platform based n the user's role within the organization.
Administrators can now import bulk contacts using the CSV import button.
Contact center supervisors managing multiple agents or large teams must import new users, remove users who have left, update user permission roles, or modify license settings.
Avoid unwanted calls and improve user productivity with the easy-to-use “Call Blocking” contact center management tool.
Role-based access (RBAC) limits a user's access to certain areas and actions based on the user permissions contained in their user role.