You can unassign a license to an agent/user as an Admin anytime. Assigning/unassign licenses to users does not impact your monthly invoice.

1. To unassign a license, select the "User" icon located on the left-hand navigation bar
2. . Select the desired user  
3. Click the drop-down arrow located to the right of the License 
4. Select "unassigned" 
5. A pop-up screen will ask, "Are you sure you want to unassign the license from the user?"  If you are 100% sure you wish to proceed, click the blue OK button.