Understanding your AVOXI Invoice

Please find below an example of your monthly invoice and a breakdown of each section and charge.

Customer Information

Customer ID (1)

This is your unique identifier, and it is beneficial for us to locate the correct account whenever you contact AVOXI.

Invoice Number (2)

Please reference the invoice number whenever you contact us regarding your invoice or when you make a payment for your invoice.

Invoice Date (3)

AVOXI issues most invoices on or around the first of each month.  Occasionally, AVOXI may issue a particular invoice on a different date.

Period from and Period to (4)

Shows the date range of the month being billed.  AVOXI bills most subscription charges in advance and most call charges in arrears.

Due Date (5)

The due date on the invoice indicates the date by which AVOXI must receive your payment.


Invoice Summary (6)

This section shows all of the charges for the current invoice period summarized by the following categories:

Usage (SMS | Voice | Call Analytics)

These charges include the cost of actual SMS, Call Insights, Voice, and Number Testing usage during this billing period.  There is also a summary breakdown of these charges by each of your numbers included following the first page of your invoice.  You may also obtain a detailed analysis of these charges by logging into your AVOXI account online.

Licenses, Subscriptions, and Fees

These are the monthly recurring charges (MRC) for all your numbers, licenses, and other services as agreed upon at the installation time.  There is also a detailed breakdown of these charges by type following the first page of your invoice.  These charges are billed one month in advance.  

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Please Note:  There may be prorated subscription charges included here.  Subscription charges are billed in advance.  In the first month of a new subscription, you will be charged a prorated amount for that subscription plus one month for the next month.  For example, if a subscription begins on the 10th of the month, you will be charged a prorated amount for the 10th through the last day of the month PLUS one entire month for the next month.


Other Credits/Charges

These are adjustments to your account.  There is also a detailed breakdown of these charges following the first page of your invoice.

Subtotal

This is the sum of your current Usage Charges, Licenses and Subscription Charges, and Other Credits/Charges.

IntFee

This is an administrative cost recovery fee; learn more here!

Total Current Charges

This is the sum of all current charges for this invoice.

Payment Due (7)

This section shows a summary of the amount due to AVOXI

Previous Balance

This is the total balance you owed AVOXI BEFORE this invoice was generated

Payments

This is the sum of all payments received since your last invoice.

Current Charges

This is the same amount as the Total Current Charges defined above.

Amount Due

This is the total amount you owe AVOXI.

Bank / Payment Information (8)

This section shows all the details necessary for electronic and PayPal payments.

  • All payments will be posted to your account, reflecting the payment date of the day the funds arrive in our account.
  • Electronic Payments will be posted to your account within 24 business hours of arriving in our bank account.
  • PayPal payments will be posted to your account within 48 business hours of arriving in our PayPal account.

Usage, Services, and Recurring Monthly Costs

Charges are identified under each Billing Group section as follows.

Usage Charges: SMS (9)

This section shows your SMS number of messages and charges broken down by each of your numbers and total.  You can also log into your AVOXI account for more details about your SMS usage.

Usage Charges: Voice (10)

This section shows your voice call number of calls, number of minutes, and charges broken down by each of your numbers and total. You can also log into your AVOXI account for more details about your voice call usage.

Voice usage is organized by call direction: inbound and outbound.

  • Inbound
    • Lists your number packages and their associated inbound usage.
  • Outbound
    • Where applicable, outbound usage is tied to the AVOXI caller ID that completed the call. Outbound traffic that is not associated with an AVOXI number is included in the usage of the SIP trunk that completed the call.
      • Account ID: AVOXI number or SIP Trunk Name
      • Product: SIP Trunk type


Usage Charges: Call Quality (11)

This section shows your Call Insights usage number calls analyzed and charges based on minutes used more than your subscribed plan.  You can also log into your AVOXI account for more details about your Call Insights usage.


Usage Charges: Number Testing (12)

This section shows your Number Testing usage number of test calls and charges broken down by each of your numbers and total.  You can also log into your AVOXI account for more details about your Number Testing usage.  

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Note:  If you are on the Premium Cloud Service Plan, you will receive a credit for the 40 included number tests.  


License & Fees (13)

This section shows your license fees, including the license type (3 minimum licenses required), the Period the license fee covers, the quantity, price, and totals. Effective July 1, 2024,  all customers on the existing Platform Fee will be migrated to the Standard Cloud Package.

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Billing Groups:   The Standard Cloud Fee will be associated with the Default Group as it is not attributed to a particular group.


Subscription Details (14)

This section shows your subscriptions and coverage period, broken down by your numbers and total.

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Please Note:  There may be prorated subscription charges included here.  Subscription charges are billed in advance.  In the first month of a new subscription, you will be charged a prorated amount for that subscription plus one month for the next month.  For example, if a subscription begins on the 10th of the month, you will be charged a prorated amount for the 10th through the last day of the month PLUS one entire month for the next month.


Other Credits / Charges Details (15)

This section shows the details of any other adjustments made to your account, the date each adjustment was made, and a description of each adjustment.

This section includes any payment-related fees. Any fees incurred by AVOXI about your payment will be charged back on your invoice at or below cost. Learn more here.


Cloud Service Plan (15)

The AVOXI Cloud Service combines our feature-packed platform capabilities into a value-adding service package for our voice customers.  AVOXI offers two cloud service packages, Standard and Premium, which offer integration, security, management, analytics, and support features that are right-sized for enterprises and smaller businesses.  


Standard Cloud Service Plan

The Standard Cloud Service Plan is automatically added to all new customer accounts.  This is charged at $9.99 or 2.5% of total monthly spending, which is ever greater and billed in arrears


Premium Cloud Service Plan

The Premium Cloud Service Plan is charged at $99.99 or 4% of total monthly spending, which is ever greater and billed in arrears.  


In the description column, you will see a detailed description of the month and invoice amount that the fee applies to.   Additionally, review our informative guide to learn which features the Standard Cloud Package includes, or reach out to your Account Manager to upgrade to the Premium plan today.  


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Note: Due to rounding, subtotals on the cover page may differ slightly from the detail totals on the invoice pages. The 'Rounding' line under 'Other Credits/Charges Details' should account for rounding discrepancies. For accounts with Billing Groups enabled, the Other Credits/Charges Details section only applies to the Default Group.


Payment Details (16)

This section shows the details of all payments posted to your account during the current billing period, including the payment date, payment type, payment description, and payment amount.


If you have further questions or concerns regarding your invoice, please contact our Customer Service team via your online support portal



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