Downloading Call Detail Records in AVOXI

Call Detail Records, also known as CDR's help provide detailed information about all calls made and received on your AVOXI account.  Admins have the ability to download CDR's associate with an invoice to a .csv file. This information helps identify precisely how, when, and where calls were made for billing purposes.  Call detail records help business managers get an overall view of call costs and then establish how long agents are spending on calls, which branches or departments have the highest call traffic, and can help identify areas monthly call charges can be reduced. 

Understanding CDR's

Read the glossary below to learn how to read and analyze your call records.

  • From: The calling party.
  • To: The called party.
  • Phone Number:  The billed phone number
  • Direction:  The direction of the call ie Inbound or Outbound
  • From Country: Origin of the call (please note this does not include provinces)
  • Connect Time:  Date and time that the call was made or received (in current  local time)
  • Charged Amount (USD): Cost of the call (in cents)
  • Charged Quantity:  Amount of calls

NOTE: Please note that your call logs may show multiple records for one call. This occurs when an incoming call is forwarded to more than one number or device per your call forwarding rules.

Downloading CDR's

  • Login to your AVOXI Account.
  • Click the "Billingsection from the dropdown menu to the right of the navigation.
  • Select the "Invoices" section.
  • Click the download button located to the left of the relevant invoice.
  • A CDR report will automatically export as a .csv file.

Note: Calls that forward to voicemail will not show in the call logs.

Note: On very rare occurrences, there is a possibility of a less than 1% discrepancy between invoices in voice charges because of call processing anomalies. In an event of a discrepancy, please contact Support.




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Updated:

September 27th, 2021

Author:

Louise Ross

Updated By:

Pablo Gonzalez

KB ID:

797541

Page Views:

1120

Tags:

cdr's

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