Understanding your AVOXI Invoice

Please find below an example of your monthly invoice and a breakdown of each section and charge.

Customer Information

Customer ID (1)

This is your unique identifier, and it is beneficial for us to locate the correct account whenever you contact AVOXI.

Invoice Number (2)

Please reference the invoice number whenever you contact us regarding your invoice or when you make a payment for your invoice.

Invoice Date (3)

AVOXI issues most invoices on or around the first of each month.  Occasionally, AVOXI may issue a particular invoice on a different date.

Period from and Period to (4)

Shows the date range of the month being billed.  AVOXI bills most subscription charges in advance and most call charges in arrears.

Due Date (5)

The due date on the invoice indicates the date by which AVOXI must receive your payment.

Invoice Summary (6)

This section shows all of the charges for the current invoice period summarized by the following categories:

Usage (SMS | Voice | Call Analytics)

These charges include the cost of actual SMS, Call Insights, Voice, and Number Testing usage during this billing period.  There is also a summary breakdown of these charges by each of your numbers included following the first page of your invoice.  You may also obtain a detailed analysis of these charges by logging into your AVOXI account online.

Licenses, Subscriptions, and Fees

These are the monthly recurring charges (MRC) for all your numbers, licenses, and other services as agreed upon at the installation time.  There is also a detailed breakdown of these charges by type following the first page of your invoice.  These charges are billed one month in advance.  Please Note:  There may be prorated subscription charges included here.  Subscription charges are billed in advance.  In the first month of a new subscription, you will be charged a prorated amount for that subscription plus one month for the next month.  For example, if a subscription begins on the 10th of the month, you will be charged a prorated amount for the 10th through the last day of the month PLUS one entire month for the next month.

Other Credits/Charges

These are adjustments to your account.  There is also a detailed breakdown of these charges following the first page of your invoice.

Subtotal

This is the sum of your current Usage Charges, Licenses and Subscription Charges, and Other Credits/Charges.

IntFee

This is an administrative cost recovery fee; learn more here!

Total Current Charges

This is the sum of all current charges for this invoice.

Payment Due (7)

This section shows a summary of the amount due to AVOXI

Previous Balance

This is the total balance you owed AVOXI BEFORE this invoice was generated

Payments

This is the sum of all payments received since your last invoice.

Current Charges

This is the same amount as the Total Current Charges defined above.

Amount Due

This is the total amount you owe AVOXI.

Bank / Payment Information (8)

This section shows all the details necessary for electronic and PayPal payments.

  • All payments will be posted to your account, reflecting the payment date of the day the funds arrive in our account.
  • Electronic Payments will be posted to your account within 24 business hours of arriving in our bank account.
  • PayPal payments will be posted to your account within 48 business hours of arriving in our PayPal account.

Usage, Services, and Recurring Monthly Costs

Charges are identified under each Billing Group section as follows.

Usage Charges: SMS (9)

This section shows your SMS number of messages and charges broken down by each of your numbers and total.  You can also log into your AVOXI account for more details about your SMS usage.


Usage Charges: Voice (10)

This section shows your voice call number of calls, number of minutes, and charges broken down by each of your numbers and total. You can also log into your AVOXI account for more details about your voice call usage.

Voice usage is organized by call direction: inbound and outbound.

  • Inbound
    • Lists your number packages and their associated inbound usage.
  • Outbound
    • Where applicable, outbound usage is tied to the AVOXI caller ID that completed the call. Outbound traffic that is not associated with an AVOXI number is included in the usage of the SIP trunk that completed the call.
      • Account ID: AVOXI number or SIP Trunk Name
      • Product: SIP Trunk type

Usage Charges: Call Quality (11)

This section shows your Call Insights usage number calls analyzed and charges based on minutes used in excess of your subscribed plan.  You can also log into your AVOXI account for more details about your Call Insights usage.

Usage Charges: Number Testing (12)

This section shows your Number Testing usage number of test calls and charges broken down by each of your numbers and total.  You can also log into your AVOXI account for more details about your Number Testing usage.

License & Fees (13)

This section shows your license fees, including the license type (3 minimum licenses required), the Period the license fee covers, the quantity, price, and totals. It also shows the Platform Fee*.

  • The Platform Fee will be associated with the Default Group as it is not attributed to a particular group.

Platform Fee (13)

As we continue to enhance and expand our Platform, Network Security, global Data Centers, overage footprint, and feature set, effective March 1, 2023, we will change our Admin Fee to a Platform Fee of $9.99.  Over the last year, we have focused our development efforts on several exciting new additions and releases within the AVOXI Platform. Our goal with these embedded features is to help you streamline your call management and reduce the effort required to manage your global infrastructure.

  • Easily purchase, port, and manage your numbers through one vendor with our Order and Document Management features
  • Purchase and set up numbers worldwide in as little as 5 minutes.
  • Configure call forwarding, call routing, and IVRs for all your global numbers with just a few clicks.
  • Rich, transparent call data and analytics allow for quick issue resolution.
  • Build custom, scheduled reports to share how your calls are performing
  • Get help 24/7/365 from our in-house AVOXI experts or access our convenient self-service tools

Subscription Details (14)

This section shows your subscriptions and coverage period, broken down by your numbers and total.  Please Note:  There may be prorated subscription charges included here.  Subscription charges are billed in advance.  In the first month of a new subscription, you will be charged a prorated amount for that subscription plus one month for the next month.  For example, if a subscription begins on the 10th of the month, you will be charged a prorated amount for the 10th through the last day of the month PLUS one entire month for the next month.

Other Credits / Charges Details (15)

This section shows the details of any other adjustments made to your account, the date each adjustment was made, and a description of each adjustment. Note: Due to rounding, subtotals on the cover page may differ slightly from the detail totals on the invoice pages. The 'Rounding' line under 'Other Credits/Charges Details' should account for rounding discrepancies. The Other Credits/Charges Details section is only applied to the Default Group.

Payment Details (16)

This section shows the details of all payments posted to your account during the current billing period, including the payment date, payment type, payment description, and payment amount.

If you have further questions or concerns regarding your invoice, don't hesitate to contact our Customer Service team at service@avoxi.com.


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Updated:

January 3rd, 2024

Author:

Larry Holbrook

Updated By:

Kay Senior

KB ID:

596895

Page Views:

16371

Tags:

payment details, charges, subscriptions, licenses, understanding your invoice, invoice, usage charges, call recording charges, amount due, previous balance, payments, current charges, total charges, intfee

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