We understand that fees are a touchy subject. But, we also find that invoice fee transparency is essential for customers and best business practices. 

Below, we’ve curated a list of fees you may be subject to on your account. 

Cloud Service Package Fee

The AVOXI Cloud Service combines our feature-packed platform capabilities into a value-adding service package for our voice customers.  AVOXI offers two cloud service packages - integration, security, management, analytics, and support features, that are right-sized for enterprises and smaller businesses.  

Standard Cloud Service Package 

The Standard Cloud Package is automatically added to all new customer accounts.  This is billed in arrears and charged at $9.99 or 2.5% of the total monthly spend, which is ever greater. 

Premium Cloud Service Plan

The Premium Cloud Service Plan is charged at $99.99 or 4% of total monthly spending, which is ever greater and billed in arrears.  

Use our informative guide to learn about features included in the Standard and Premium Cloud Packages, or reach out to your Account Manager to upgrade to the Premium plan today.

Late Fee

Per our Terms & Conditions, this fee will be applied to delinquent accounts. It shall accrue interest at 1.5% of the unpaid balance of the service charges per month or the maximum lawful rate under applicable law, whichever is less. Learn more about our Late Fee.  

INTFEE

This is an administrative cost recovery fee for worldwide tax and regulatory compliance. The 21.1% INTFEE charge applies to monthly subscriptions and call traffic (this excludes the Standard and Premium Cloud charges. Learn more about our INTFEE. 

Reactivation Fee

Customer accounts terminated due to non-payment and wish to be reinstated must pay their remaining balance and a USD 50 reactivation fee. Learn more about our Reactivation Fee. 

Onboarding Fee - Contact Licenses

This fee is a professional service one-time fee of $149.99 for new customers adding up to 6 contact center licenses or existing customers adding additional licenses at $24.99 per license. Learn more about our Onboarding Fee. 

Payment-Related Fees

As indicated on our invoices: “Any fees incurred by AVOXI about your payment will be billed to you on your next invoice at or below cost.”

These fees include but are not limited to:

• Credit Card Payments – a 3% fee will be billed to the customer for all credit card payments.
• PayPal Payments – the fee charged to AVOXI by PayPal will be billed to the customer.
• Wire Fees – any fees deducted by an intermediary or other bank from wire payments will be billed to the customer.

If you have any questions regarding your account, please contact your account manager or submit a case via the "Support Portal" on your online platform.