Onboarding Program Fee

The AVOXI Onboarding Program fee is a professional services one-time charge for new customers adding contact center licenses or existing customers adding additional licenses (Agent Onboarding fee).  The initial onboarding fee for new customers is $149.99/once off for up to 6 licenses and $24.99 for any additional licenses over 6.  After this initial purchase, the one-time agent onboarding cost is $24.99 per license.

The onboarding fee includes AVOXI's "white glove" onboarding program that provides the customer with the support and resources needed to ensure a worry-free and successful platform implementation.  This includes the following within In the first 90 days:

Dedicated Customer Implementation Manager

Every new customer on the AVOXI platform is assigned a dedicated customer implementation manager who is readily available to answer any questions during the onboarding.

Live Training

Up to 6 hours of live, hands-on platform training is provided for agents, admins, and supervisors to ensure all team members become platform experts within the first 60 days.

Hands-On Configuration Assistance

The implementation manager is available for a deep dive into the setup to ensure calls are routing correctly and that the account is configured to meet any unique business needs.

Product Roadmap Input

AVOXI collaborates with every new customer to identify opportunities for innovation.  The Implementation Manager will assess new feature needs and act as an advocate for their customers, so all feedback is received.

Access to AVOXI Academy & Platform Certification

The AVOXI Academy provides a searchable resource center to answer any questions quickly.

Best-in-Class Customer Support

With defined escalation paths and always-on support, multi-channel and multi-lingual support is available 24/7/365.


Should you have any questions or concerns regarding your Onboarding Fee, please reach out to your dedicated Account Manager for further assistance. 





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Updated:

August 16th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

1477265

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