Why was I charged a late fee? Late fees are automatically charged when a balance is not paid by the due date of that balance.
As outlined in Section 5 Item 10 of our Terms and Conditions: Compliance Fee.
Please note it is a default requirement to have a payment method listed on your AVOXI account.
Prorated charges are a partial charge for the time between starting the new service and your bill date.
Any calls that come into the Genius or Core platform, that are then redirected back out (call forwarding, IVR, etc) are charged against your jetpack minutes.
The AVOXI Cloud Service combines our feature-packed platform capabilities into a value-adding service package for our voice customers.
We understand that fees are a touchy subject.
Contact our award-winning customer care team.