Why was I charged a late fee? Late fees are automatically charged when a balance is not paid by the due date of that balance.

As outlined in Section 5 Item 10 of our Terms and Conditions: Compliance Fee.

As we continue to enhance and expand our Platform, Network Security, global Data Centers, overage footprint, and feature set,  effective March 1, 2023, we will change our Admin Fee to a Platform Fee of $9.

Please note it is a default requirement to have a payment method listed on your AVOXI account.

Prorated charges  are a partial  charge  for the time between starting the new service and your bill date.

Any calls that come into the Genius or Core platform, that are then redirected back out (call forwarding, IVR, etc) are charged against your jetpack minutes.

Effective March 1, 2023, we have replaced our previous $4.

We understand that fees are a touchy subject.