Genius SIP Trunking in AVOXI (Outbound Termination / Making Calls)

Easily integrate your current in-house PBX or third-party platform (example: MS Teams) with your AVOXI Genius online platform and instantly enable outbound calling to any destination worldwide. Available to all AVOXI Genius users at monthly recurring charge of $19.99, SIP Trunking is a popular solution for businesses looking to cut local and long-distance calling costs without having to replace an existing system. 


Use the below quick links to view, manage and configure SIP Trunking within your AVOXI Genius online portal.

Genius SIP Forwarding:  Use the following Genius SIP Forwarding Guide to setup Genius SIP URIs for Inbound Forwarding.


Viewing SIP Trunk(s)


Adding a SIP Trunk

Use the below step-by-step guide to add and configure your SIP Trunks

  • To get started navigate to the SIP Trunk section located on the left-hand navigation bar.
  • Select the "SIP Trunks" tab
  • Click the "Add SIP Trunk" button


Name your SIP Trunk

Give your SIP Trunk a friendly name using letters, spaces, and numbers. This is the name that will appear under the "Usage" section in the "Account ID" column of your monthly invoice.

  • Special characters are not accepted
  • Max name length allowed length is 116 characters

SIP Connection

  • Select how you would like to terminate your outgoing traffic (for example to MS Teams or Regular SIP Trunk).

Authentication Type 

Method of authentication to ensure outbound calls through the SIP Trunk can be uniquely authorized.

Basic

  • Enter your Username and Password
  • Ensure that the username matches the From header user or the To header user 


IP ADDRESS

  • Enter one or more required IP Address(es)
  • If this is a shared platform, please provide additional information for authentication, such as the SIP Header or username/secret on top of the IP address. 

SIP HEADER 

Not everyone can support Basic Authentication from a shared platform. If that's the case for you, then you can use SIP Header Authentication. This means you can add a special header and value to the message to prove the message is yours.

  • Header Name:  Add special header name for SIP invite
  • Header Value:  Add the special header value for the SIP invite
  • Protocol: Select your ideal transport protocol
  • SIP Invite Message ExamplesConsider the following SIP message as an example
    • INVITE sip:+14049375037@trunk-production-us1.avoxi.com SIP/2.0
      CSEQ: 1 INVITE
      From: “Alice” <sip:+ 14705594027@sip.awesome-customer.com>
      To: Bob <sip:+14049375037@trunk-production-us1.avoxi.com>
      Max-Forwards: 67
      Date: Wed, 14 Jul 2021 17:58:47 GMT
      Min-SE: 120
      Call-ID: 12345678
      P-Asserted-Identity: “Alice” <sip:+14705594027@sip.awesome-customer.com>
      Contact: “+14049375037” <sip:+14049375037@sip.awesome-customer.com;transport=udp>
      Allow: INVITE,ACK,CANCEL,OPTIONS,BYTE,REFER,NOTIFY
      User-Agent: Awesome Customer PB
      Content-Type: application/sdp
      Content-Length: 276

*Note: Please ensure you send the '+' and country code in the From and To fields

  • Header Authentication: Below is a list of headers, we do not check for header authentication
    • Via
    • Too
    • Call-ID
    • CSeq
    • Contact
    • Max-Forwards
    • Allow
    • Supported
    • User-Agent
    • Content-Type
    • Min-SE
    • Content-Lenght
    • Record-Route
    • Proxy-Authorization
    • Allow-Events


When ready, select the "Add New SIP Trunk" button to complete.


Note: Each SIP Trunk can have a different Authentication Type, meaning you can have several SIP Trunks with different authentication types.  However, you can only select one authentication type when configuring an individual SIP Trunks.

Configuration Details

Now that you have added your SIP Trunk(s) to your AVOXI Genius account, it is important to configure it on your communications infrastructure/platform.

OUTBOUND CALLING 

We have a Genius US POP and a Genius HK POP. Here are the DNS Host names along w/ IP Addresses.

US POP:

  • DNS Host name: trunk-production-us1.avoxi.com
  • IP Addresses: 35.231.51.152 and 35.231.63.162

Hong Kong POP:

  • DNS Host name: trunk-production-hk1.avoxi.com
  • IP Addresses: 34.96.245.147 and 34.92.174.171

TRANSPORT PROTOCOLS

AVOXI supports UDP, TCP, and TLS(SRTP) version 1.2 (follow here to learn more). Open the following ports to ensure proper connectivity:

  • 5060 UDP
  • 5060 TCP
  • 5061 TLS

CODECS

AVOXI supports the below Codecs 

  • G.711u(ulaw)
  • G.711a(alaw)
  • G.729

MEDIA 

  • RTP port range for AVOXI Genius
    •  Port 10000-65535 UDP for both US and Hong Kong Media.
  • TLS/SRTP
    • If configured, both TLS and SRTP are used to encrypt calls between you and AVOXI. TLS/SRTP can be used for both inbound and outbound voice services (Originating and Terminating). 
    • As an AVOXI Administrator you are required to download and manually load the certificate during the configuration process to ensure the TLS connection are made (example sip.avoxi.com:5061). 
  • Whitelist IP - Media

  • Ports US HK AU
    Firewall White list
    All addresses in column All addresses in column 199.244.98.0/23
    SIP AVOXI to Customer 5060/udp or 5060/tcp or 5061/tls 104.196.177.203
    104.196.177.56        
    34.96.219.253
    34.92.127.143
    199.244.99.84
    199.244.99.85
    SIP Customer to AVOXI DNS Name 5060/udp or 5060/tcp or 5061/tls trunk-production-us1.avoxi.com trunk-production-hk1.avoxi.com trunk-production-au1.avoxi.com
    SIP Customer to AVOXI IPs 5060/udp or 5060/tcp or 5061/tls 35.231.51.152
    35.231.63.162
    34.92.174.171
    34.96.245.147        
    199.244.99.86 
    199.244.99.87              
    TURN 80/udp 35.196.133.248
    104.196.96.192
    35.190.137.142
    34.96.206.113
    34.92.130.145
    34.92.190.82
    34.96.234.90
    34.150.105.215
    199.244.99.80
    199.244.99.81
    199.244.99.82
    199.244.99.83
    199.244.99.88
    Media 16384-25999 udp 34.73.213.42
    34.73.56.126
    34.74.129.35
    34.74.26.164
    34.74.55.73
    34.74.74.172
    34.75.17.11
    34.75.197.236
    34.75.227.126
    34.75.42.140
    34.75.49.119
    34.75.61.225
    34.75.97.143
    35.185.23.34
    35.190.170.102
    35.196.156.208
    35.196.163.148
    35.196.177.134
    35.196.59.183
    35.196.97.117
    35.227.42.112
    35.227.70.158
    35.231.143.46
    35.231.244.203
    35.237.150.40
    35.237.210.244
    35.237.212.40
    35.237.221.3
    35.243.176.215
    35.243.199.92
    35.243.241.228
    104.196.165.15
    34.150.67.194
    34.150.89.83
    34.92.121.200
    34.92.127.48
    34.92.192.51
    34.92.230.37
    34.92.230.42
    34.92.48.216
    34.92.74.10
    34.92.83.126
    34.96.137.99
    35.220.131.218
    35.220.179.43
    35.220.179.55
    35.241.116.163
    35.241.87.227
    All other IP addresses in 199.244.98.0/23 range

  • Ports BR ME - Coming Soon! UK - Coming Soon!
    Firewall White list
    199.244.98.0/23 199.244.98.0/23 199.244.98.0/23
    SIP AVOXI to Customer 5060/udp or 5060/tcp or 5061/tls 199.244.99.148
    199.244.99.149
    199.244.99.20
    199.244.99.21
    199.244.99.212
    199.244.99.213
    SIP Customer to AVOXI DNS Name 5060/udp or 5060/tcp or 5061/tls trunk-production-br1.avoxi.com trunk-production-me1.avoxi.com trunk-production-uk1.avoxi.com
    SIP Customer to AVOXI IPs 5060/udp or 5060/tcp or 5061/tls 199.244.99.150
    199.244.99.151
    199.244.99.22
    199.244.99.23
    199.244.99.214
    199.244.99.215
    TURN 80/udp 199.244.99.144
    199.244.99.145
    199.244.99.146
    199.244.99.147
    199.244.99.152
    199.244.99.16
    199.244.99.17
    199.244.99.18
    199.244.99.19
    199.244.99.24
    199.244.99.208
    199.244.99.209
    199.244.99.210
    199.244.99.211
    199.244.99.216
    Media 16384-25999 udp All other IP addresses in 199.244.98.0/23 range All other IP addresses in 199.244.98.0/23 range All other IP addresses in 199.244.98.0/23 range

Configuring Third-Party Platforms

Use the below quick links to view the relevant configuration guide:


Downloading SIP URI TLS Certificate

Transport Layer Security (TLS) certificates, also known as Secure Sockets Layer (SSL), work the same as HTTPS and are crucial for securing internet browser connections through data encryptions. Like HTTPS, the secure web certificate is sent when a browser tries to connect using TLS. You can configure and manage the TLS/SRTP within your AVOXI Genius portal as a customer. Certificates are used for authentication and encryption.  

There is an SSL (TLS) certificate for trunk-production-us1.avoxi.com used for calls from the user to the AVOXI Genius platform and peer.avoxi.io for calls leaving AVOXI Genius. As an AVOXI Administrator, you must manually load the certificate during the configuration process to ensure the TLS connection is made (example sip.avoxi.com:5061).  

Use the steps below to download the required certificate file from your AVOXI online application.

  • Navigate to the SIP Trunks section located on the left-hand navigation bar.
  • Click on the SIP URIs tab.
  • Select the three buttons located to the right of the "+Add" button
  • Click on the "Download SIP URI TLS Certificate." 


Call Recording

Calls will only record if the call recording feature has been enabled at an organizational level.  As an Administrator, you can easily manage your business call recording settings within your online platform.  Use the following self-help guide to turn your recording on/off and manage retention settings.  When deleting a SIP Trunk, this will not delete the call recordings.


View our The Beginner's Guide to SIP Trunking and SBC Solutions to learn more about SIP Trunking.




Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

November 9th, 2022

Author:

Louise Ross

Updated By:

Jeff Cook

KB ID:

936696

Page Views:

6546

Tags:

Can’t find what you’re looking for?

Contact our award-winning customer care team.