Understanding your AVOXI Invoice

Please find below an example of your monthly invoice and a breakdown of each section and charge. 

Customer Information*

Customer ID (1) 

This is your unique identifier, and it is beneficial for us to locate the correct account whenever you contact AVOXI.

Invoice Number (2)

Please reference the invoice number whenever you contact us regarding your invoice or when you make a payment for your invoice.

Invoice Date (3) 

AVOXI issues most invoices on or around the first of each month.  Occasionally, AVOXI may issue a special invoice on a different date.

The period from and Period to (4) 

Shows the date range of the month being billed. AVOXI bills most subscription charges in advance and most call charges in arrears.

Due Date (5)

The due date on the invoice indicates the date by which AVOXI must receive your payment.


Current Charges (6)

This section shows all of the charges for the current invoice period summarized by the following categories:

Usage ( Call Recording | SMS | Voice | Call Insights)

These charges include the cost of actual Call Recording, SMS, Call Insights, and/or Voice minutes used during this billing period. There is also a summary breakdown of these charges by each of your numbers included following the first page of your invoice.  You may also obtain a detailed analysis of these charges by logging into your AVOXI account online.

Subscriptions

These charges are the monthly recurring charges (MRC) for all of your numbers, licenses, and other services as agreed upon at the time of installation.  There is also a detailed breakdown of these charges by type following the first page of your invoice. These charges are billed one month in advance.  Please Note:  There may be prorated subscription charges included here.  Subscription charges are billed in advance. In the first month of a new subscription, you will be charged a prorated amount for that subscription plus one month for the next month. For example, if a subscription begins on the 10th of the month, you will be charged a prorated amount for the 10th through the last day of the month PLUS one entire month for the next month.

Other Credits/Charges

These are adjustments to your account. There is also a detailed breakdown of these charges following the first page of your invoice. 

Subtotal

This is the sum of your current Usage Charges, Licenses and Subscription Charges, and Other Credits/Charges.

IntFee 

This is an administrative cost recovery fee; learn more here! 

Total Current Charges

This is the sum of all current charges for this invoice.

Payment Due Section (7)

This section shows a summary of the amount due to AVOXI

Previous Balance

This is the total balance you owed AVOXI BEFORE this invoice was generated

Payments

This is the sum of all payments received since your last invoice.

Current Charges

This is the same amount as the Total Current Charges defined above.

Amount Due 

This is the total amount you owe AVOXI.

Bank / Payment Information (8)

This section shows all the details necessary for electronic and PayPal payments.

  • All payments will be posted to your account, reflecting the payment date of the day the funds arrive in our account.
  • Electronic Payments will be posted to your account within 24 business hours of arriving in our bank account.
  • PayPal payments will be posted to your account within 48 business hours of arriving in our PayPal account.

Admin Service Fee Notification (9)

Due to increasing worldwide administrative costs, a $4.99/month admin service fee will be added to all invoices effective December 1, 2020.  This fee applies to all AVOXI customers and will be billed on the 1st of every month.  Charges are visible under the License and Fee Details section on page-2 of our invoice.

Services and Recurring Monthly Costs 

Usage Charges: Call Recording (10) 

This section shows your call recording storage (usage) minutes broken down by each of your numbers and total. Please Note: While we offer the total usage per number, there is no charge for the storage.

Usage Charges: SMS (11) 

This section shows your SMS number of messages and charges broken down by each of your numbers and total.  You can also log into your AVOXI account for more details about your SMS usage.

Usage Charges: Voice (12) 

This section shows your voice call number of calls, number of minutes, and charges broken down by each of your numbers and total.  You can also log into your AVOXI account for more details about your voice call usage.

License & Fees (13)

This section shows your license fees, including the type of license (3 minimum licenses required), the period the license fee covers, the quantity, price, and totals. It also shows the Admin service fee.

Subscription Details (14) 

This section shows each of your subscriptions and the period covered, broken down by your numbers and total.  Please Note:  There may be prorated subscription charges included here.  Subscription charges are billed in advance. In the first month of a new subscription, you will be charged a prorated amount for that subscription plus one month for the next month. For example, if a subscription begins on the 10th of the month, you will be charged a prorated amount for the 10th through the last day of the month PLUS one entire month for the next month.

Other Credits / Charges Details (15)

This section shows the details of any other adjustments made to your account, the date each adjustment was made, and a description of each adjustment.

Payment Details (16)

This section shows the details of all payments posted to your account during the current billing period, including the payment date, payment type, payment description, and payment amount.


If you have further questions or concerns regarding your invoice, don't hesitate to get in touch with our Customer Service team at service@avoxi.com


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Updated:

April 28th, 2022

Author:

Larry Holbrook

Updated By:

Louise Ross

KB ID:

596895

Page Views:

11033

Tags:

payment details, charges, subscriptions, licenses, understanding your invoice, invoice, usage charges, call recording charges, amount due, previous balance, payments, current charges, total charges, intfee

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