Below is an example of your monthly invoice and a breakdown of each section and charge.

Customer Information

Customer ID (1)

This is your unique identifier, and it is beneficial for us to locate the correct account whenever you contact AVOXI.

Invoice Number (2)

Please refer to the invoice number whenever you contact us regarding your invoice or when you make a payment for it.

Invoice Date (3)

AVOXI issues most invoices on or around the first of each month. Occasionally, AVOXI may issue a particular invoice on a different date.

Period from and Period to (4)

Shows the date range of the month being billed. AVOXI bills most subscription charges in advance and most call charges in arrears.

Due Date (5)

The due date on the invoice indicates the date by which AVOXI must receive your payment.

Invoice Summary (6)

This section shows all of the charges for the current invoice period summarized by the following categories:

Usage (SMS | Voice | Call Analytics)

These charges include the cost of actual SMS, Call Insights, Voice, and Number Testing usage during this billing period. Following the first page of your invoice, you will find a summary breakdown of these charges by each of your numbers. You may also obtain a detailed analysis of these charges by logging into your AVOXI account online.

Licenses, Subscriptions, and Fees

These are the monthly recurring charges (MRC) for all your numbers, licenses, and other services, as agreed upon at the installation time. Following the first page of your invoice, you will find a detailed breakdown of these charges by type. These charges are billed one month in advance.  

Other Credits/Charges

These are adjustments to your account. The first page of your invoice provides a detailed breakdown of these charges.

Subtotal

This is the sum of your current Usage Charges, Licenses and Subscription Charges, and Other Credits/Charges.

IntFee

This is an administrative cost recovery fee; learn more here!

Total Current Charges

This is the sum of all current charges for this invoice.

Payment Due (7)

This section shows a summary of the amount due to AVOXI

Previous Balance

This is the total balance you owed AVOXI BEFORE this invoice was generated

Payments

This is the sum of all payments received since your last invoice.

Current Charges

This is the same amount as the Total Current Charges defined above.

Amount Due

This is the total amount you owe AVOXI.

Bank / Payment Information (8)

This section shows all the details necessary for electronic and PayPal payments.

• All payments will be posted to your account, reflecting the payment date of the day the funds arrive in our account.
• Electronic Payments will be posted to your account within 24 business hours of arriving in our bank account.
• PayPal payments will be posted to your account within 48 business hours of arriving in our PayPal account.

Usage, Services, and Recurring Monthly Costs

Charges are identified under each Billing Group section as follows.

Usage Charges: SMS (9)

This section shows your SMS messages and charges broken down by each number and total. You can also log into your AVOXI account for more details about your SMS usage.

Usage Charges: Voice (10)

This section shows your voice call number of calls, number of minutes, and charges broken down by each of your numbers and total. You can also log into your AVOXI account for more details about your voice call usage.

Voice usage is organized by call direction: inbound and outbound.

• Inbound
  • Lists your number packages and their associated inbound usage.
  • Amazon: This will include any numbers forwarding to Amazon; the usage rates come from the package selected at the time of purchase. 
• Outbound
  • Where applicable, outbound usage is tied to the AVOXI caller ID used to complete the call. Outbound traffic not associated with an AVOXI number is included in using the SIP trunk that completed the call.
    • Account ID: AVOXI number or SIP Trunk Name
    • Product: SIP Trunk type
  • SIP Trunk Amazon
    • You require 1 x SIP Trunk for calls forwarding to an Amazon platform; this can be identified as "Amazon Connect."

Usage Charges: Call Quality (11)

This section shows your Call Insights usage number calls analyzed and charges based on minutes used more than your subscribed plan. You can also log into your AVOXI account for more details about Call Insights usage.

Usage Charges: Number Testing (12)

This section shows your Number Testing usage number of test calls and charges broken down by each of your numbers and total. You can also log into your AVOXI account for more details about your Number Testing usage.  

License & Fees (13)

This section shows your license fees, including the license type (3 minimum licenses required), the Period the license fee covers, the quantity, price, and totals. Effective July 1, 2024,  all customers on the existing Platform Fee will be migrated to the Standard Cloud Package.

Subscription Details (14)

This section shows your subscriptions and coverage period, broken down by your numbers and total.

Other Credits / Charges Details (15)

This section shows the details of any other adjustments made to your account, the date each adjustment was made, and a description of each adjustment.

This section includes any payment-related fees. Any fees incurred by AVOXI for your payment will be charged back on your invoice at or below the cost. Learn more here.

Cloud Service Plan (15)

The AVOXI Cloud Service combines our feature-packed platform capabilities into a value-adding service package for our voice customers. AVOXI offers two cloud service packages, Standard and Premium, with integration, security, management, analytics, and support features that are right-sized for enterprises and smaller businesses.  

Standard Cloud Service Plan

The Standard Cloud Service Plan is automatically added to all new customer accounts. This is charged at $9.99 or 2.5% of total monthly spending, which is ever greater and billed in arrears. 

Premium Cloud Service Plan

The Premium Cloud Service Plan is charged at $99.99 or 4% of total monthly spending, which is ever greater and billed in arrears.  

In the description column, you will see a detailed description of the month and invoice amount to which the fee applies. Review our informative guide to learn which features the Standard Cloud Package includes, or reach out to your Account Manager to upgrade to the Premium plan today.  

Payment Details (16)

This section shows the details of all payments posted to your account during the current billing period, including the payment date, payment type, payment description, and payment amount.

If you have further questions or concerns regarding your invoice, please contact our Customer Service team via your online support portal.