Use our tips, tricks, and troubleshooting steps below to ensure the best results and overall experience when using AVOXI and its features.

• Are you using a preferred browser? 
• What are the minimum requirements to use AVOXI?
• Are you using the latest version of Google Chrome?
• Are you logged into AVOXI on more than one browser tab?
• Have you allowed access to your microphone and notification on your Chrome browser setting?
• Have you cleared your cache and cookies?
• Have you refreshed your browser?
• Have you performed a hard refresh by holding down the Shift key and pressing the Refresh button on your browser?
• Have you logged out and logged back into your AVOXI account?
• Have you tried logging into your AVOXI account using another laptop or desktop?
• Are you using a desktop or laptop? 
• Do you have an internet connection? (Can you open another browser tab to a different website?)
• Are you using a VPN or a shared server/Remote Desktop, such as Citrix, Microsoft, etc, to access Chrome? (Please get in touch with your internal IT Support).
• Are you experiencing issues with your web phone? If so, please refer to our Webphone and Audio Troubleshooting guide.
• How to collect your call logs.