Flow Builder FAQ
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Can I import our existing IVR's to flow
- No, this functionality is currently not available.
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How many versions can a flow have -
- At most two, one live version that callers will experience and one draft version as you are preparing future changes
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When editing a published flow, can I view the previous published version of the flow?
- Flows are always edited in the draft mode. You can click on the icon on the top right to view the previously published/live version of the flow for reference.
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Can I view flow’s version history and revert it to a previous state?
- No, you cannot view or revert a flow to its previous version.
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If I edit a live/published flow assigned to a number, will the existing flow break?
- When you edit a published flow, you’ll be working on a draft version of the flow.
- The number is associated with the published stable version of the flow. Hence, there won’t be any impact on the existing calls that are in progress associated with this flow.
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What happens if I make changes to a published flow(Flow v1) assigned to numbers, and republish it (Flow v2) ?
- Once republished, all the numbers associated with the flow(Flow v1) will automatically reference the latest published version of the Flow (Flow v2)
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Can I identify the errors why I am unable to publish my flows?
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Yes - clicking on “Save Draft” or “Publish” will validate the flow and highlight errors if any. If you are unable to publish your flows - please contact support.
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Can I open existing available IVR’s in flow builder?
- No the flow built in flow builder are independent of the IVR’s available in the IVR section.
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Can I select, copy or duplicate the IVR configured in one flow to another flow?
- No, you cannot reuse the IVR configured in one flow to another flow.
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