Create Call Groups in AVOXI Core

Use call groups (also known as hunt groups) to distribute calls to a single toll free or local number to multiple extensions. You can choose to ring to multiple extensions in order, simultaneously, or randomly.

Use the below steps to add a new call group:

  • Click on the +Add Call Group button located on the top right-hand side of the browser
  • Click the green "Add Call Group" button located on the lower left-hand side of your page browser. A popup window will appear and prompt you to add the following information:
    • Call/Hunt Group Name
    • 4 Digit Extension (must be unique)
    • Ring Sequence (choose from order, simultaneously, randomly, or least used)
    • Caller ID (choose if you want to use your pre-programmed caller ID)
    • Call Pickup (choose if you want the call to be picked up by the first answer)
    • Call Group Members (choose which extensions should be in this hunt group)
  • When you finish configuring your call group, click Save. Your new call/hunt group will appear on the main call group menu.

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Updated:

December 1st, 2020

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

387461

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