Call forwarding gives you the ability to forward your virtual number to another platform such as your mobile phone, alternative office number, location, SIP trunk, or PBX. With the ability to forward by the time of day and/or to multiple numbers, so that you never miss a call.
On the homepage click on the number for which you wish to set up your Call Forwarding.
Select the Call Forwardingtab located in the upper left-hand corner of your browser.
Select the green "+Add Call Forwarding" Button
Create a unique Rule Name for your forwarding rule
Forward calls to an External Number
Call Forwarding to PSTN (Public Switch Telephone Network) allows you to redirect/forward calls to your DID numbers to your landline or mobile number.
Enter the destination number using the Country Code and Complete Phone Number. (example for United Kingdom441217892345).
Forward to a SIP Address
If you are forwarding calls to a SIP address, add the SIP address in the SIP URI space provided. Leave protocol set as UDP as most PBX's make use of this protocol. (view our article on when to set calls to TPC).
Your SIP PBX Configuration:
Calls will be sent from one of our IP addresses (please allow them through your firewall: 188.8.131.52, 184.108.40.206, and 220.127.116.11).
Additionally, you will have to configure the following Media/RTP IP addresses 18.104.22.168, 22.214.171.124, and 126.96.36.199.
TIP: Your DNIS (Dialed Number Identification Service) will be your AVOXI "virtual number" unless otherwise configured
To use non-standard ports and/or different DNIS when forwarding to your PABX, 3 combinations:
Standard DNIS, Custom Port - Enter the forwarding "IP address" followed by ":" and then the "port" eg 188.8.131.52:1500If you do not specify a port AVOXI will use the standard port for VoIP traffic, 5060
Custom DNIS, standard port - Enter the DNSI followed by "@" and then the IP address e.g email@example.com
Custom DNIS, Custom Port - Enter the DNSI followed by "@" and then the IP address followed by ":" and then the port e.g firstname.lastname@example.org:1500
Using the drop-down bar Select how you would like to see incoming calls displayed
Setting the Call Timeout
Enter how long you want a call to ring before calls are redirected to the next rule or your voicemail. The recommended standard is 25 seconds or less (approximately 5 rings).
Time of Day Routing (Active Times)
To route calls based on time of day follow the below step by step guide:
Select the +Add Active Time option on the call forwarding rule you wish to configure.
Select the month, date, or day of the week you wish the rule to be active in the popup window that appears. (Select Always for all days and times).
If set to Always, calls will forward to this destination 24/7.
TIP: We recommend aligning your rules with your business or department hours.
Select Active on the drop-down bar to activate the rule.