Managing Recording on a Number
You can easily turn your number call recording feature on/off, at any time via your AVOXI Core online platform.
- To get started login to your AVOXI Core Account.
- Then, on the "Homepage" click on the phone line/number you want to manage.
- Scroll down to the “Phone Line Feature Configuration” panel.
- There, you will find a switch toggle where you can turn off/on the call recording feature.
- Confirm your action by clicking on the Disable Feature button.
WARNING: Turning off the call recording feature will disable and delete all recorded files for that phone line. Make sure to download any recording before disabling the feature. |
Managing Recording on an Extension
You can easily turn your call recording feature on an "Extension" on/off at any time via your AVOXI Core online platform.
- To do so, login to your AVOXI Core Account.
- Then, click on "Extensions" located on the top of the main menu.
- Select the extension you want to manage.
- Scroll down to the "Phone Line Feature Configuration" and use the "toggle" next to the call recording feature to switch on/off (enable or disable).
WARNING: Turning off the call recording feature will disable and delete all recorded files for that extension. Make sure to download any recording before disabling the feature. |
Managing Retention Rules
- To do so, select the phone line(s) or extension(s) you wish to manage.
- From the home page, go to the “My Numbers” panel and click on the call recording switch associated with the phone line for which you want to enable the feature.
- Scroll down to the “Phone Line Feature Configuration” panel and click on the "Configure Feature" button.
- Then, select the appropriate retention plan option using the drop-down.
- Next, click the "Enable" button.
Note: No longer want "call recording"? Use our easy to follow "How to turn off / deactivate your call recording feature"