Managing Call Recording in AVOXI Core

AVOXI Core call recording is an optional add-on service that gives you the ability to automatically record inbound and outbound calls on all virtual numbers. The feature boasts many benefits for companies of all sizes and demographics, with reduced monthly fees and unlimited storage options.  Learn more here!

Managing Recording on a Number

You can easily turn your number call recording feature on/off, at any time via your AVOXI Core online platform.

  • To get started login to your AVOXI Core Account.
  • Then, on the "Homepage" click on the phone line/number you want to manage.
  • Scroll down to the “Phone Line Feature Configuration” panel.
  • There, you will find a switch toggle where you can turn off/on the call recording feature.
  • Confirm your action by clicking on the Disable Feature button.                                                           
WARNING: Turning off the call recording feature will disable and delete all recorded files for that phone line. Make sure to download any recording before disabling the feature.

Managing Recording on an Extension

You can easily turn your call recording feature on an "Extension" on/off at any time via your AVOXI Core online platform.

  • To do so, login to your AVOXI Core Account.
  • Then, click on "Extensions" located on the top of the main menu.
  • Select the extension you want to manage.
  • Scroll down to the "Phone Line Feature Configuration" and use the "toggle" next to the call recording feature to switch on/off (enable or disable).
WARNING: Turning off the call recording feature will disable and delete all recorded files for that extension. Make sure to download any recording before disabling the feature.

Managing Retention Rules

You can easily manage the call recording retention rules on your number or extension at any time via your AVOXI Core online platform.
  • To do so, select the phone line(s) or extension(s) you wish to manage.
  • From the home page, go to the “My Numbers” panel and click on the call recording switch associated with the phone line for which you want to enable the feature. 
  • Scroll down to the “Phone Line Feature Configuration” panel and click on the "Configure Feature" button.
  • Then, select the appropriate retention plan option using the drop-down. 
  • Next, click the "Enable" button.

Note: No longer want "call recording"?  Use our easy to follow "How to turn off / deactivate your call recording feature"


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