AVOXI TrueLocal Calling is a 2-way calling number that is available on selected China DID numbers. Compatible with both landline and mobile calling the service give users the ability to make and receive inbound and outbound calls using the same number. Using the same number for the call back helps increase the answer rate and builds trust and credibility.
Use the below quick links to skip ahead:
- Making outbound calls
- CLI Formatting
- How to advertise your True Local Number
- Product Limitations
- Purchasing Requirements
- Regulatory Restrictions
This service can be activated in the following cities:
Making outbound calls
When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 number formatting. This is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.
CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format calls will be rejected.
International Country Calling code,
- 86, CHINA
Local Area code
- 10, Beijing (+86 10 45205937)
- 21, Shanghai (+86 21 45205937)
- 755, Shenzhen. (+86 755 45205937)
How to advertise your TrueLocal Number
Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in China starts with a leading 0. For example:
- Beijing: 010 45205937
- Shanghai: 021 45205937
- Shenzhen: 0755 45205937
- Call Duration: Short Call Duration should be avoided
- Emergency Calling: Emergency Calling is not supported at this time
- SMS / TEXT: SMS and Texting is not supported at this time
In addition, the documentation requirements for inbound calling can be viewed via our online shopping cart. Simply select the number of your choice, then click the “View additional information" icon to view the latest documentation requirements for this number.
If your use case for the number is against any local laws or services like directly or indirectly involved with illegal, politically sensitive topics, gambling, or money lending, etc will cause your application will be rejected. The people you are calling should know your company otherwise if these are unwanted calls, a complaint can and will be issued against your CLI. In situations like this outbound calls are shut down immediately while we investigate the claim and issue against your calls.