A Letter of Intent (LOI) explains why your company is acquiring an AVOXI number and how it will be used. Many countries require this before AVOXI can activate the number — check for a country-specific LOI page first (e.g., Bahrain, China TrueLocal), since those override this general version.
Why This Is Required
Regulators and carriers in many countries require a documented statement of a number's intended business use as part of know-your-customer (KYC) compliance before activation. The LOI satisfies this requirement wherever a country doesn't have its own LOI variant.
What You Need to Provide
Prepare the LOI on your company letterhead, filling in:
Company name
Authorized contact details
The use case for the number — what it will be used for
Title and name of the authorized signatory (e.g., CEO, CFO)
Website URL
Signature of the authorized signatory
Company stamp, if available
Format requirements:
Use the AVOXI-provided Letter of Intent Template
Keep the LOI dated within 60 days
Only fill in fields highlighted in blue — don't alter other wording
If you don't yet have your AVOXI number, you may remove that reference
Must be signed by an authorized signatory of the sending company
How to Submit It
Log in to the AVOXI Genius platform and go to the number's profile page, learn more here!
Download the Letter of Intent Template under required supporting documentation.
Complete it on your company letterhead per the requirements above, and have it signed (and stamped, if available).
Upload the completed document from the number profile page.
AVOXI's number team reviews it — status updates automatically once reviewed. Typical turnaround: 24 hours. Urgent cases: +1 (770) 937-9735.
Note: The number will not work and remains blocked until the documentation is received and registered with the local provider.
