AVOXI TrueLocal Calling is a 2-way calling number that is available on selected Australia DID numbers. Compatible with both landline and mobile calling the service give users the ability to make and receive inbound and outbound calls using the same number. Using the same number for the call back helps increase the answer rate and builds trust and credibility.
Use the below quick links to skip ahead:
This service can be activated in the following cities:
When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 format.
E.164 number formatting is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.
CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format calls will be rejected.
Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in Australia starts with a leading 0. For example:
Emergency calling is not available using Australia TrueLocal 2-Way Calling Number. If you require to make an emergency call please use a local phone like a mobile phone. calls will fail if you attempt to make Emergency calls.
Number porting is available in Australia. When looking to port numbers in the Austalia TrueLocal 2-Way Calling Number product please send your number to your account manager as porting checks can be done.
Currently, there are no Regulatory Restrictions known to AVOXI