TrueLocal Product Overview

AVOXI TrueLocal Calling numbers are also known in the industry as PSTN Replacement, Two Way Voice, and Unified Communication numbers.  The hard-to-find local DID numbers are available in select countries and give users the ability to make and receive local and international calls using the same number. With local Caller ID, access to in-country emergency services (in select countries), and number portability users can leverage the full benefits of AVOXI local license and interconnects. Available to both end-users and resellers and numbers can be used for business or private use. Compatible with both landline and mobile calling, these numbers boast many business benefits.

TrueLocal Business Benefits

  • Using the same number for the call back helps increase the answer rate and builds trust and credibility.  
  • Help build brand awareness and customers' confidence in your business.
  • Using an established SIP provider like AVOXI gives you instant access to a consciously growing inventory without the costly and time-consuming process of local carrier regulatory management.
  • AVOXI's TrueLocal service enables businesses to make a smooth transition when moving their legacy telephony a cloud-based services.
  • Enjoy the full benefits of a fully licensed in-country operator without complicated contractual agreements and costly technical infrastructure.
  • The ability to move all your full telecommunication needs into one 100% cloud-based unified communication platform.
  • Instant access to full voice functionality on the AVOXI Cloud platform that includes access to over 40+ business features such as CRM Integration, Analytic Reporting, WebRTC calling to name but a few.

Coverage and Service

Countries this service can be activated in the following countries, please view the country-specific guide for emergency coverage, full services, and requirements AVOXI TrueLocal (2 - way Voice) Number Coverage.  Please contact us at for more information or if the country you are looking for is not listed.

Making Outbound Calls 

When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 number formatting.  This is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format calls will be rejected. Please review the country-specific requirements us the above country-specific links.

Coverage Restrictions

Current regulatory bodies in the following countries do not permit TrueLocal Calling (ie 2-way calling).  (Please Note: As we expand our TrueLocal product additional countries may be added to the below list)

  • India
  • UAE
  • Malta

Visit our website to learn more or instantly access our on-demand webinar!

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March 28th, 2022


Louise Ross

Updated By:

Louise Ross



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