AVOXI TrueLocal Calling is a two-way calling voice number available on selected Singapore DID/National numbers. Compatible with both landline and mobile calling, the service allows users to make and receive inbound and outbound calls using the same number. Using the same number for the callback helps increase the answer rate and builds trust and credibility.  

Use the below quick links to skip ahead:

• Cities
• Making Outbound Calls
• CLI Formatting
• How to advertise your TrueLocal Number
• Product Limitations 
• Is Emergency Calling Available?
• Can you Port your number?
• Purchasing Requirements 
• Regulatory Restrictions

Cities

This service can be activated in the following cities:

• National Numbers only

Making Outbound Calls

When sending calls from a SIP trunk or your AVOXI Webphone, you should dial all numbers in E.164 number formatting. This is a standard numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format for expressing telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number, subtracting any preceding zeros. E.164 formatted numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you are using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format, calls will be rejected.

Below are a few examples of numbers from different countries and their E.164 format and CLI:

• International Country Calling code, 
  • +65, Singapore
• Local Area code 
  • 3, Level 3 (+6531051234)

How to advertise your TrueLocal Number

Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in  Singapore: You only need to remove the country code. For example: 

• National Level 3 Numbers: 31234567

Product Limitations 

• Only Level 3 numbers are available for this program. To know if this is a Level 3 or Level 6 number, check the third digit of your number, i.e., + 65 3 1234567
• If you already have a Singapore Level 3 National Number with AVOXI, please check with AVOXI to see if your number can be moved into the TrueLocal Number offering. In Singapore, this is possible with certain Numbers.  

Is Emergency Calling Available?

Emergency calling is not available using the Singapore TrueLocal 2-Way Calling Number. If you need to make an emergency call, please use a local phone, such as a mobile phone. Calls will fail if you attempt to make Emergency calls.

Can you Port your number?

Porting is not currently available in Singapore.

Purchasing Requirements 

No Additional Documents are needed when buying this Product.

Regulatory Restrictions 

Currently, there are no Regulatory Restrictions known to AVOXI.

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