This guide outlines the process for modifying your AVOXI subscriptions. AVOXI offers flexible terms with no minimum contracts or cancellation fees for most services.
General Cancellation and Account Information
No Minimum Contract: AVOXI does not have a minimum contract or cancellation fees for most of its services.
Cancellation Process: To cancel a virtual number or license, you must submit a "Cancellation Request" to the AVOXI support team.
How to Submit a Request: Visit your AVOXI support portal to view and manage all open or pending cases via an easy-to-view dashboard
Required Information: When submitting a cancellation request, include your full name, company name or account ID, and contact information.
Permissions: Only "Super Admins" can cancel a license.
Specific Product and Service Guidelines
SIP Trunks
Cancellation: SIP trunks can be cancelled in the UI using the delete button, with the exception of the initial UCaaS trunks, which can be cancelled with a support case.
Call Recording
Inbound: This is cancelled at the number level on the number details page.
Outbound: This is disabled at the organization level in Company Settings.
Call Insights
Upgrades and Cancellations: You can upgrade or cancel your Call Insights plan at any time through your AVOXI online portal.
Process:
Log in to your AVOXI account.
Navigate to the "Home" section on the left-hand navigation bar.
Click the "Settings" tab and select "Call Insights."
From there, you can choose to "Cancel Plan" or "View or Change Plan" to upgrade.
Number Testing Packages
Upgrades and Cancellations: You can upgrade or cancel number testing packages at any time via your AVOXI online portal.
Contact Center Licenses
Cancellation: Please reach out to AVOXI support by creating a case through your Support Portal, which is located within your AVOXI online account.
Minimum Licenses: A minimum of three licenses is required.
Jetpack Upgrades
To upgrade or cancel a Jetpack, you are required to reach out to your Account Manager. They can assist you with a custom quote and the necessary steps. You can also create and track a case directly within your platform using your AVOXI support portal or email the customer support team at service@avoxi.com.
