Select your Teams Screen Pop

Select your Screen Pop template to determine the information that will be displayed on your agent's webphone when receiving an incoming queue call.  Simply select the empty box next to the option of your choice.  

See below explanation of each option:

CRM Integration

This feature uses the caller ID of the incoming call to look up the corresponding contact within your configured CRM.  The contact information is then fetched from your CRM and displayed within the Agents webphone.

Disable Screen Pop

Select to ensure no contact information is displayed in a screen pop.

Use Company Default 

Display a screen pop using your company's default template, if configured.


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Updated:

July 6th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

972784

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266

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