Ring Strategies

There are three options for the ring strategy:

ROUND ROBIN

This will ring available queue members one at a time based on the order they appear in the queue and go through that sequence until the call is answered. 

LEAST USED (RECENT) 

This will ring the available queue member that has been offered a call least recently until they answer that call. If another call comes in, it will go to the next available queue member that has been offered a call next least recently

RING ALL

This will ring all available queue members at the same time until the call is answered. 

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Updated:

November 23rd, 2020

Author:

Lauren Hundley

Updated By:

Louise Ross

KB ID:

394922

Page Views:

1394

Tags:

round robin, least used, recent, ring all

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