Pausing / Un-pausing yourself in Queue

As an agent in a team, you have the ability to pause yourself so that incoming calls do not ring your extension, or make yourself available to answer calls. 

Every time you log in, you will show as Available in the top right-hand corner. 

Select the downward arrow next to your status and select Pause.

Select your reason for pausing (break, lunch, etc.) and select Change Status.


You will now see your status updated in the top right-hand corner of your screen. 

To unpause yourself, select the downward arrow next to your status and select Available

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Updated:

August 5th, 2020

Author:

Lauren Hundley

Updated By:

Louise Ross

KB ID:

393086

Page Views:

857

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