Recording business calls, incoming and outgoing, is essential to all businesses, regardless of size.
Recording business calls, incoming and outgoing, is important to all businesses regardless of size.
Delete Please note that while AVOXI allows customers to record audio and data shared during sessions, the customer is solely responsible for complying with all applicable laws in the relevant jurisdictions while using the recording functionality.
If your Inbound, Outbound or Internal call recording feature is activated, all calls will automatically record and stored using Google Cloud Storage (GCS).
If your Inbound, Outbound, or Internal call recording feature is activated, all calls will automatically record and stored using Google Cloud Storage (GCS).
Administrators have the ability to view what calls were recorded and filter by call direction under the "Call Logs" section of each number.
If call recording is activated all calls will automatically be recorded.
AVOXI Contact and Enterprise license holders have the ability to automatically transfer call recordings to an Amazon S3 account or SFTP server.
Call recording allows Managers to analyze customer service interaction, identify customers' needs, and monitor agent performance to identify areas that may require additional training.