Phone numbers are essential to your AVOXI account, allowing you to make and receive calls. You can add an individual or multiple additional numbers directly through your AVOXI account at any time. Our latest enhancements enable buyers to purchase up to 1,000 numbers per country and number type, with no overall limit. 

Use the guide below to get started:

Your AVOXI Cart

• First, log in to your AVOXI account using your username and password.  
• Next, select the "Numbers" section located on the left side of the navigation.
• On the numbers dashboard, click on the "Add" button. 

Selecting your Number

• Using the drop-down, select the required country. 
• Next, use the drop-down menu to select the Phone Number Type you want to purchase. Use our informative numbers guide to learn more about how each number type works and which is best suited to your business needs.
• Individual Number:  
  • To select a particular number or individual number, click the "Individual Number" block and select the number of your choice 
• Multiple Number - Bulk Number Purchase: 
  • To purchase numerous numbers or bulk numbers, select the "Multiple Numbers" block
  • Once you are sure you have chosen the correct number type and country, enter the number of numbers required 

Setting Your Call Forwarding

• Using the "Forward Calls To" drop-down, select how you wish to route your number.  
• Selecting the Forwarding option is crucial, as the forwarding destination will impact the number of minutes in your chosen calling plan. 

Selecting Your Required Calling Plan

• Using the "select" button, you can now add your required calling plan. Calling plans are associated with a virtual number and come with a preset bundle of calling minutes. There are various packages designed to meet your unique calling needs. 

Select Your Add-On Features

• Number Level:  
  • Call Recording: All phone numbers come with a 30-day free Call Recording Trial; check the box to activate it.
  • UCaaS Integration: AVOXI UCaaS Integration is now available to all new and existing Premium Cloud Service plan customers, giving businesses the ability to forward AVOXI numbers to Amazon and MS Teams. Zoom and Webex.
•  Account Level: AVOXI customers get a complimentary one-time 60-day Call Insights Free Trial, designed to help you monitor key quality metrics, such as MOS, Jitter, and Packet Loss.               

Cart Review & Check-Out

• If you have selected the incorrect number / or need to change your order, click the "Delete" icon to empty your cart.
• As you are already a customer, you don't need to complete your information, and you will automatically log in.
• Please tick the box to accept our standard terms and conditions
• When you are ready, select the "Place Order" button to complete your purchase.

Order Management

• Non-Inventory & Documents Required
  • View recently ordered but not available numbers and in-stock numbers that require additional documentation on the Order Management Page of your online portal, where you can monitor order timelines, status updates, and upload required documents.
• Inventory Numbers
  • If you purchase an inventory number that does not require documentation, you can view your new number on the "Numbers" dashboard.

Looking for other destinations or number types? View our Global Coverage to see number types across 150+ countries and thousands of cities around the world. Or view our informative Managed Porting Services guide to learn more about hassle-free porting of your existing numbers to AVOXI.