If you login to Genius and you see the Unsupported Browser error in your webphone, you may be using an Unsupported web browser or have a configuration error in your web browser.
If you are using Genius and you see the following messages in your webphone, you may have an issue with Genius finding your audio device(s).
If you've recently had a call drop and been notified in Genius or see one in the Alert logs, you may see one of the below errors.
If you are using Genius and you see the following messages in your webphone, you may have an issue with Genius getting permissions to your audio devices.
Contact our award-winning customer care team.