Geo Genius Overview

AVOXI has built a cloud data center in Hong Kong to provide media processing near where the calls must pass.  This will minimize the number of elements media passes through and the physical distance a call must travel. In addition, all newly purchased numbers will be provisioned to the appropriate data center based on region. 

 

Note: Numbers are assigned to a default Data Center based on location; changing Data Centers may impact the voice quality for the number you are changing. 

Network Overview Roadmap

 

There are four ways to change the data center of a number with the Genius UI. 

 

Numbers Page

  • Sign in to your Genius account at genius.avoxi.com
  • Navigate to the Numbers page on the left-hand navigation bar
  • Click the number you wish to change
  • In the Data Center field, select the appropriate data center.
     

User Page

  • Sign in to your Genius account at genius.avoxi.com
  • Navigate to the Users page on the left-hand navigation bar
  • Select the user you wish to change
  • Select the appropriate data center for the user in the Data Center field.
     

Admin Bulk Change 

  • Sign in to your Genius account at genius.avoxi.com
  • Navigate to the Numbers page on the left-hand navigation bar
  • Select the numbers you wish to change 
  • Click the kebob menu on the upper right-hand of your screen
  • Click Modify Data Center 
  • Select the Data Center in the dropdown 
  • Confirm the numbers you are changing and click Save

 

Webphone 

  • Sign in to your Genius account at genius.avoxi.com
  • On your webphone, select the setting by clicking the cog icon on the upper right. 
  • Select the appropriate Data Center in the dropdown
  • NOTE: Changing the Data Center during an active call will result in the call dropping
     

Important Notes

  • If utilizing SIP Forwarding, you will need to ensure the correct signaling IP addresses are configured, which can be found here.

 

FAQ’s

  • How does this impact my existing phone numbers? Once the data center is changed, calls will route as expected with no impact. 
  • What happens if I change the data center in the webphone during an active call? The call will drop.
  • What happens if I change the data center in the User page during an active call? The user must sign out and back in for the change.
  • What happens if I change the data center on the numbers page (singular and bulk)? The change would take effect on the next phone call.

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Updated:

July 14th, 2022

Author:

Jeff Cook

Updated By:

Jeff Cook

KB ID:

1428386

Page Views:

597

Tags:

geo genius, data center, data center change, hong kong

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