AVOXI has built a cloud data center in Hong Kong to provide media processing near where the calls must pass.  This will minimize the number of elements media passes through and the physical distance a call must travel. In addition, all newly purchased numbers will be provisioned to the appropriate data center based on region. 

Note: Numbers are assigned to a default Data Center based on location; changing Data Centers may impact the voice quality for the number you are changing. 

Network Overview Roadmap

There are four ways to change the data center of a number with the Genius UI. 

Numbers Page

• Sign in to your Genius account at genius.avoxi.com
• Navigate to the Numbers page on the left-hand navigation bar
• Click the number you wish to change
• In the Data Center field, select the appropriate data center.
   

User Page

• Sign in to your Genius account at genius.avoxi.com
• Navigate to the Users page on the left-hand navigation bar
• Select the user you wish to change
• Select the appropriate data center for the user in the Data Center field.
   

Admin Bulk Change 

• Sign in to your Genius account at genius.avoxi.com
• Navigate to the Numbers page on the left-hand navigation bar
• Select the numbers you wish to change 
• Click the kebob menu on the upper right-hand of your screen
• Click Modify Data Center 
• Select the Data Center in the dropdown 
• Confirm the numbers you are changing and click Save

Webphone 

• Sign in to your Genius account at genius.avoxi.com
• On your webphone, select the setting by clicking the cog icon on the upper right. 
• Select the appropriate Data Center in the dropdown
• NOTE: Changing the Data Center during an active call will result in the call dropping
   

Important Notes

• If utilizing SIP Forwarding, you will need to ensure the correct signaling IP addresses are configured, which can be found here.

FAQ’s

• How does this impact my existing phone numbers? Once the data center is changed, calls will route as expected with no impact. 
• What happens if I change the data center in the webphone during an active call? The call will drop.
• What happens if I change the data center in the User page during an active call? The user must sign out and back in for the change.
• What happens if I change the data center on the numbers page (singular and bulk)? The change would take effect on the next phone call.