AVOXI has built a cloud data center in Hong Kong to provide media processing near where the calls must pass. This will minimize the number of elements media passes through and the physical distance a call must travel. In addition, all newly purchased numbers will be provisioned to the appropriate data center based on region.
Note: Numbers are assigned to a default Data Center based on location; changing Data Centers may impact the voice quality for the number you are changing.
Network Overview Roadmap
There are four ways to change the data center of a number with the Genius UI.
Numbers Page
- Sign in to your Genius account at genius.avoxi.com
- Navigate to the Numbers page on the left-hand navigation bar
- Click the number you wish to change
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In the Data Center field, select the appropriate data center.
User Page
- Sign in to your Genius account at genius.avoxi.com
- Navigate to the Users page on the left-hand navigation bar
- Select the user you wish to change
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Select the appropriate data center for the user in the Data Center field.
Admin Bulk Change
- Sign in to your Genius account at genius.avoxi.com
- Navigate to the Numbers page on the left-hand navigation bar
- Select the numbers you wish to change
- Click the kebob menu on the upper right-hand of your screen
- Click Modify Data Center
- Select the Data Center in the dropdown
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Confirm the numbers you are changing and click Save
Webphone
- Sign in to your Genius account at genius.avoxi.com
- On your webphone, select the setting by clicking the cog icon on the upper right.
- Select the appropriate Data Center in the dropdown
- NOTE: Changing the Data Center during an active call will result in the call dropping
Important Notes
- If utilizing SIP Forwarding, you will need to ensure the correct signaling IP addresses are configured, which can be found here.
FAQ’s
- How does this impact my existing phone numbers? Once the data center is changed, calls will route as expected with no impact.
- What happens if I change the data center in the webphone during an active call? The call will drop.
- What happens if I change the data center in the User page during an active call? The user must sign out and back in for the change.
- What happens if I change the data center on the numbers page (singular and bulk)? The change would take effect on the next phone call.