Supervisor Training ~ Module 2: Call Activity

AVOXI’s Call Activity dashboard showcases a variety of activity reports on key metrics such as total calls, average talk time, and call outcomes - by team or agent.  In this section, we will explain and review the below reports.


Viewing your Call Activity



Viewing Team Call Activity



Quality Management



CONTINUE TO THE NEXT MODULE

Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

August 3rd, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

964496

Page Views:

325

Tags:

Can’t find what you’re looking for?

Contact our award-winning customer care team.