Welcome to your new platform! It's a lot we know! Please dont worry about trying to remember everything covered in the video. We will go over each section in more detail in the following sections.
Requirements and Best Practises
OPERATING ENVIRONMENT REQUIREMENTS
Support Operating Systems
Avoid using on your tablet or mobile device, as is meant for primary use on a desktop or laptop. In addition, some features will not work correctly, such as auto-rotate where the visibility is limited, missing call logs in the Activity tab, and poor audio quality, to name a few.
4 GB RAM minimum (8 GB RAM recommended).Hard Disk Space: 500 MB hard drive space (required to install Google Chrome).
Mac OS — OS X Yosemite 10.10 or later, Windows— 7, 8, 10 or later, and Microsoft Surface Pro 7 Device.
Voice calls – 150 kbps on download and upload per call (i.e., If you have 3 agents on calls simultaneously, then you will need 450 kbps/0.44 Mbps for your calls on top of whatever is required data traffic as well).
Full-duplex, 16-bit, or use USB/ 3/4mm headphone jack.
Using a VPN or a shared server/Remote Desktop such as Citrix or Microsoft can restrict some connections to the wweb phone
For an agent to use the webphone, must have access to that user’s audio devices, Which include the microphone and speaker for talking and listening during a call. In addition, for the best experience, a supported browser should also be used. If any of these conditions are not met, a notification will display on the webphone alerting the user of the issue and how to resolve it.
Have you allowed your microphone and notification access on your Chrome browser?
Enable Call Notifications
To enable AVOXI to call notifications, ensure you’ve allowed them in your Chrome browser. This can be done by selecting the lock icon in the URL address bar and selecting Allow next to Notifications.
It’s crucial to ensure you allow audio for both the microphone and headset; a step-by-step guide can be found here: Setup your headset on Windows and Mac.
Ensure to give AVOXI permission to access your microphone. More information on allowing microphone access can be found here: Setup your Browsers to work with .
AVOXI does not allow multiple tabs to be open at the same time. Once you open a second tab for your AVOXI login, your status will automatically change to offline.
A hard refresh clears the browser’s cache for a specific page, forcing it to load the most recent version, including changes to stylesheets or other scrips. Sometimes when a website is updated, the changes are not seen immediately because the browser is still using an older version of the page, which helps the browser load pages faster.
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