Snapshot Call Metrics Dashboard

The Snapshot Dashboard is available to all Genius Licenses holders and gives Admins/Supervisors the ability to view agents and team call metrics.

  1. To view your dashboard select the Analytics" section on the left-hand side navigation.
  2. Then select the "Snapshot" tab
  3. Next, filter by one or multiple teams for your dashboard visualization using the "Filter by Team" drop-down located on the top left-hand side.
  4. Date and Timezone - Use the date picker located on the top right corner to select the desired date range 
    1. By default, the dashboard will use your account Timezone 
    2. Using the shortcuts to select the time interval 
  5. Your dashboard will automatically update based on your filter criteria


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Updated:

October 14th, 2020

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

671354

Page Views:

1235

Tags:

snapshot dashboard, snapshot summary

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