What are the benefits of Call Screening?

Learn what you can do with  the AVOXI Core pre-determined call screening feature:

Ensure that VIP Clients are Routed to the Right Agent or Department

With the AVOXI call screening feature, you can create rules that allow your top customers or accounts to skip the call queue and the IVR menu altogether; simply use the call screening rule to forward all calls from your VIP customers to be automatically transferred to a dedicated agent or extension.

Block Unwanted Callers from Reaching Your Business

Your business has enough to worry about without fielding calls from pesky telemarketers and SPAM callers. To keep spam calls from reaching your team, create a call screening rule that rejects all calls from numbers associated with unwanted callers.

Choose When You Want Your Call Screening Rules to Be Active

Most call screening features require you to manually reject or send a call to voicemail. If you are in a meeting, working with a customer, or otherwise occupied, you may not be able to do so. The AVOXI Core call screening feature allows you to set up call screening rules with time-specific settings in advance, so you don't have to worry about screening your calls while you are unavailable to talk.

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Updated:

September 4th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

452894

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679

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