Domestic toll free numbers usually have fewer restrictions and lower costs associated with them than their international counterparts. However, in most countries, there is no noticeable difference between an international and domestic toll free number for the caller. A toll free number is simply a phone number where the owner is charged for all incurring calls rather than the caller.
While most countries have both international and domestic toll free services, there are only a few countries where the difference is extremely important. The distinction between international vs domestic toll free numbers is fundamental in the following:
In the Philippines, domestic toll free numbers can only be dialed from the Globe network, while ITFS can only be reached from the Sun and Smart cellular networks. Most companies will buy both types of toll free numbers for full coverage in the Philippines.
In Japan, domestic toll free 0120 numbers are recommended. Japanese domestic toll free numbers have no mobile restrictions. ITFS numbers are handled by many different regulators and carriers with different restrictions, making them less reliable.
In New Zealand, mobile access for ITFS numbers (0800 dial-code) is blocked by default. This is not the case with DTF numbers (0809 dial-code). However, New Zealand's domestic toll free numbers are generally more expensive than their alternative. In addition, providers like AVOXI usually disable the default mobile restrictions associated with ITFS numbers before providing them to customers. For this reason, traditional 0800 numbers are still the most preferred toll free number type for most businesses in New Zealand.
In Singapore, all foreign companies are assigned ITFS numbers, recognized by the ‘800’ dial-prefix. Companies based in Singapore use domestic toll free numbers, recognized by the ‘1-800’ dial-code. However, there is no difference in functionality between these numbers.
DTF numbers cannot be reached from outside of Brazil.
ITFS numbers (003 dial-code) are not portable. South Korea DTF numbers (0809 dial-code) are recommended for full coverage in the country.
ITFS numbers (801 dial-code) cannot be accessed from the KG Telecom Network. Taiwan DTF numbers (0800 dial-code) are recommended for full coverage in the country.
International toll free numbers allow customers to dial, free of charge, and connect to your designated phone number or IP Address. Toll free numbers are great for businesses that have a global customer base but want to add a local presence. These numbers also offer additional flexibility with call forwarding functions. This feature enables you to forward and route calls to different locations using Voice over Internet Protocol (VoIP) technology. Rates for calls vary depending on where the calls terminate and on what device.
The calling rate per minute charges is country-specific, with three main factors determine the overall rate:
An International Toll Free number is like the US Toll Free number mentioned above, but instead, it is country specific for other countries around the world. The prefix and dialing format looks different depending on the country. An example is AVOXI’s UK toll free number: 0800 652 5029.
The one thing to keep in mind about toll free numbers is that they’re country specific. They only work in the country for which you bought them. So if you have an interest in these numbers, make sure you get one for every country in which you have customers.