As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release updates and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly.
New! - Number Testing — Connectivity Test type is back!
- Now known as the Inbound Connectivity Test.
- This test verifies that numbers are reachable for all inbound calls. Ensure that the call rings and is answered by the right destination without negatively impacting the agent's experience.
- Ultimately if the call hits AVOXI successfully it will end before following the forwarding rules.
Contact Center Updates
- BUG FIX - [Feature Flag] Elastic Agent Dashboards - Fix for the Agent Timeline showing too long a duration for some tasks.
- BUG FIX - [Feature Flag] Elastic Agent Dashboards - Improved error messages when very large sets of data are requested and we cannot return the data in time
- Enhancement - Increased row limit for the Agent Status Logs CSV file
- New Chrome Extension version - Updated Chrome extension to handle upcoming changes to the Chrome Web Browser
