As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release updates and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

NEW Service Coverage 

Our provisioning team has added the below number of coverage to the AVOXI online shopping cart:

• Germany Mobile
• Italy Mobile
• Austria Mobile
• Ghana Mobile TrueLocal
• Philippines - Benguet - DID & TrueLocal

Contact Center Updates

• Fixed an issue that would prevent calls from being connected to an Agent when the Agent was not reachable
  • In certain conditions, unreachable Agents will now be marked Disconnected if a Team call fails to ring them (e.g. webphone lost connectivity, mobile app in DND mode, etc). Agents that do successfully ring but are simply not answering will not be affected.
    • This will allow the Skills-based routing and Least Used ring strategies to select another Agent instead of continuing to attempt those unreachable Agents
  • Customers may have seen this in the form of calls waiting a long time in queue or a very high number of unanswered calls