AVOXI Deployment Summary:  As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart.  

NEW SIP Marketplace

Voice Integration Made Easy

Say hello to integrating with SIP in just a few clicks. Our new SIP Marketplace lets you easily connect AVOXI voice to your contact center or communications applications – including solutions like Genesys, Microsoft Teams, 8x8, Twilio, and more. Check out our guided tool that simplifies the process to get up and running with a voice solution that's even more stable, secure, and cost-effective.

Help Guides:

• Managing SIP Trunks in AVOXI Genius (Outbound Termination / Making Calls)
• Managing SIP URIs in AVOXI Genius (Inbound Forwarding)

NEW Default Agent Status

We're launching our Default Agent Sign-In Status. Now the Admins for any customer will be able to set a default status for each Agent when they log in. This was requested and piloted by a few customers to allow users to log in but be paused to start their day so that Agents can choose when to start taking calls. Learn more here.

NEW Service Coverage

Our provisioning team has added the below number of coverage to the AVOXI online shopping cart: 

• Slovakia - Kosice - TrueLocal
• Slovakia - Presov - TrueLocal
• Slovakia - Banska Bystrica - TrueLocal
• Cuba ITFS