AVOXI TrueLocal Calling is a 2-way calling number that is available on selected Cost Rica DID numbers. Compatible with both landline and mobile calling the service give users the ability to make and receive inbound and outbound calls using the same number. Using the same number for the call back helps increase the answer rate and builds trust and credibility.  

Use the below quick links to skip ahead:

• Coverage
• Making outbound calls
• E164 Number Formatting
• CLI Formatting
• How to advertise your TrueLocal Number
• Is Emergency Calling Available?
• Can you Port your number?
• Purchasing Requirements 
• Regulatory Restrictions

Coverage

This service can be activated in the following cities:

• National/VoIP

Making outbound calls

When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 format.

E164 Number Formatting

E.164 number formatting is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number are not in the correct format calls will be rejected.

Below a few examples of numbers from different countries and their E.164 format and CLI:

• International Country Calling code, 
  • 506, Costa Rica
• Local Area code 
  • 400, National/VoIP (+506 400 12345)

How to advertise your TrueLocal Number

Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in Costa Rica starts with a leading 400. For example: 

• National/VoIP: 400 12345

Is Emergency Calling Available?

{IF No Display the below}

Emergency calling is not available using Costa Rica TrueLocal 2-Way Calling Number. If you require to make an emergency call please use a local phone like a mobile phone. calls will fail if you attempt to make Emergency calls.

Can you Port your number?

Porting is currently No available in Costa Rica

Purchasing Requirements 

Due to local regulations, these numbers require users to provide the below documentation to meet specific requirements for outbound calling.

• Copy of ID/Passport
• Address Details
• Contact Details
• Company Registration
• LOI no older than a month

In addition, the documentation requirements for inbound calling can be viewed via our online shopping cart.  Simply select the number of your choice, then click the “View additional information" icon to view the latest documentation requirements for this number.

Once the above documentation is received this will be forwarded to our carrier for approval, once approved the services will be activated and you will be notified.

Regulatory Restrictions 

Currently, there are no Regulatory Restrictions known to AVOXI

Visit our website to learn more or instantly access our on-demand webinar!