How to obtain a call sample in AVOXI

There are times when we require our customers to pull a call sample to aid in troubleshooting.  To do so please use the below step by step guide 

  • Locate the call that experienced issues in the My Activity or Company Activity tab. 
  • Click on the DATE/TIME stamp of the call. 

  • A pop-up window will be shown that displays the Call-ID, date, time, who the call was from, who the call was made to, the duration of the call, and the recording of the phone call. 
  • Click the clipboard icon located next to General Information to copy the information. 

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