If you are experiencing issues with your Webphone, please use the below troubleshooting steps.
For an agent to use the webphone, AVOXI must have access to that user's audio devices.
By running small tests targeted at each component (audio, video, network) you are often able to identify issues that can be solved with simple setting changes.
At times you may experience an echo on your line which is often only heard by one of the users.
If you’re experiencing choppy or lagged calls with your SIP trunking service, you may not have an adequate amount of bandwidth available on your Internet service.
If you’re experiencing choppy or lagged calls with your Genius webphone, you may not have the required bandwidth available on your Internet service.
To use your sound with apps on Windows 10, you'll need to turn on some permissions in Camera settings.
AVOXI is a browser-based application that requires a network connection to successfully receive and make phone calls.
AVOXI prides itself in delivering exceptional call quality, through our established relationship with top-tier carriers and our cloud-based infrastructure backed by the Google Cloud Network.
There are times when we require our customers to pull a call sample to aid in troubleshooting.
Contact our award-winning customer care team.