Teams Summary Report

Teams Summary dashboard is available to all Genius License holders.  It gives Admins and Supervisors an overall view of all active teams and the ability to monitor each team's call activity.  Follow the below guide to view your Teams Summary

  1. Log in to your Genius account
  2. Select the "Live" section located on the left-hand navigator
  3. Next, select the "Teams Summary" tab located on the top navigator
  4. Last Updated: Time which the summary page was last refreshed with live data
  5. Team Name: List of all active teams
  6. Agents Available: Number of available agents within a team
  7. Calls in Progress: Number of calls in progress within a  team
  8. Calls Waiting: Number of calls in a team queue
  9. Average Wait Time: Average time a call waits within a teams' queue
  10. Max Wait Time: Longest time a call was waiting in a teams' queue


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Updated:

May 17th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

671316

Page Views:

747

Tags:

team call activity, analytics

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