What is Answer Call on Live Teams?

As a Genius Admin with an assigned License, the Answer Call functionality allows you to answer a call that is currently waiting in the Live Teams dashboard, regardless of whether you as an Admin are part of that Team.

Click the 3 dots to see the drop-down option 'Answer call'

The webphone will appear with the call active and ready to handle. 


Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

March 22nd, 2023

Author:

Andrew Guarnieri

Updated By:

Kay Senior

KB ID:

617476

Page Views:

1254

Tags:

answer call, call active

Can’t find what you’re looking for?

Contact our award-winning customer care team.