AVOXI Admin users with a License can view Team Activity logs which can be filtered by date/time, the agent who handled the call,  team, team status, call duration, and caller ID.  (Without a License, the Admin user can only see the Company Activity)

Filter your Activity Dashboard using the below guide:

• To access your Team Activity section on the left-side navigation.  (1)
• Select the "Team Activity" tab that is located in the top navigator.  (2)
• You can now search and review all Team activity logs using the following filters: (3)
  • Date: Use the date picker to filter by date and time, duration 
  • Number: the number that the call was From/To 
  • Handled By: using the drop-down filter by one or multiple agents 
  • Team:  All queues or specific queues using the drop-down. 
  • Team Status: filter by the type of call, i.e., Queue- Answered, Queue -Unanswered, Queue - Abandoned, and Agent No Answer"using the drop-down.
    
  • Disposition: filter using on or multiple dispositions
    
  • Wait Time:  The time from when the call enters a queue until an agent answers.
  • Time to Answer: The amount of time an inbound queue call rings until an agent answers it.
  • Duration: Minimum duration in seconds
  • Call-ID: Unique call identifier (AVOXI Tip: this is different from a SIP call ID).
• When ready, select the"Search" button to complete your search.  (4)