Admins can view the Company Activity that displays call activity for the entire organization.
- To access your company call activity, select the "Activity" section located on the left-side navigation.
- Select the "Company Activity" tab in the top navigator.
- You can now filter, search, and review all "Company Activity" by:
- Date Range: date and time, duration
- Number: the number that the call was From/To
- User: select a specific "User: using the drop-down with the ability to add multiple selections at once
- Direction: search by inbound, outbound, or internal calls
- Call Status: filter by the type of call, i.e., answered, unanswered, and voicemail, using the drop-down.
- Duration: allows you to filter by call duration
- Caller ID: Unique call identifier (Genius Tip: this is different from a SIP call ID).
- On completion, click the blue "Search" button
- Use the three dots to download your report to a CVS file
- When the Call recording feature is enabled, all calls will record; use the "down-arrow" to download call recordings