Admins can view the Company Activity that displays call activity for the entire organization. 

1. To access your company call activity, select the "Activity" section located on the left-side navigation.
2. Select the "Company Activity" tab in the top navigator.
3. You can now filter, search, and review all "Company Activity" by:
   • Date Range: date and time, duration
   • Number: the number that the call was From/To
   • User: select a specific "User: using the drop-down with the ability to add multiple selections at once
   • Direction: search by inbound, outbound, or internal calls
   • Call Status: filter by the type of call, i.e., answered, unanswered, and voicemail, using the drop-down.
   • Duration: allows you to filter by call duration
   • Caller ID: Unique call identifier (Genius Tip: this is different from a SIP call ID).
4. On completion, click the blue "Search" button 
5. Use the three dots to download your report to a CVS file
6. When the Call recording feature is enabled, all calls will record; use the "down-arrow" to download call recordings