Viewing Company Call Activity

Admins can view the Company Activity that displays call activity for the entire organization. 

  1. To access your company call activity, select the "Activity" section located on the left-side navigation.
  2. Select the "Company Activity" tab in the top navigator.
  3. You can now filter, search, and review all "Company Activity" by:
    • Date Range:date and time, duration
      • Search up to 6 months at a time
    • Number: the number that the call was From/To
    • User: select a specific "User: using the drop-down with the ability to add multiple selections at once
    • Direction: search by inbound, outbound, or internal calls
    • Call Status: filter by the type of call, i.e., answered, unanswered, and voicemail, using the drop-down.
    • Duration: allows you to filter by call duration
    • Caller ID: Unique call identifier (Genius Tip: this is different from a SIP call ID).
    • Country: filter by the country of the AVOXI number or the External Party making or receiving the call
      • AVOXI Number: Select the country of your AVOXI Number to view calls coming to or going from your numbers in this country
        • If the call direction is inbound, the country filter will return calls made to your numbers in the selected country.
        • If the call direction is outbound, the country filter will return calls made by your numbers in the selected country.
        • If no call direction is selected, the country filter will return all calls made by or going to your numbers in the selected country.
      • External Party: Select the country of the external party making calls to or receiving calls from your numbers.
        • If the call direction is inbound, the country filter will return calls coming from the selected country.
        • If the call direction is outbound, the country filter will return calls going to the selected country.
        • If no call direction is selected, the country filter will return all calls coming from or going to the selected country.
  4. On completion, click the blue "Search" button 
  5. Use the three dots to download your report to a CVS file
  6. When the Call recording feature is enabled, all calls will record; use the "down-arrow" to download call recordings

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Updated:

May 14th, 2024

Author:

Louise Ross

Updated By:

Kay Senior

KB ID:

516639

Page Views:

3486

Tags:

company activity, download call recording, call observing, watching calls, call view

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